Questions?

800.609.7967

Shipping & returns

Shipping

Most orders ship within 48 hours. Most customers receive their orders within one week.

Email notification is made if a longer time period is required.

ALWAYS FREE SHIPPING IN THE CONTINENTAL US ON WALKERS, ROLLATORS, TOILET SAFETY RAILS, FOLDING COMMODES, WHEELCHAIRS, AND TRANSPORT CHAIRS. PARTY SUPPLIES,TOO.

Shipping is made to locations within the continental United States. For shipping to locations outside of the continental United States, contact us by telephone at 262.784.3060 or send us an email message.  We can make it happen!

A corporation or non-profit organization using a purchase order must indicate on the purchase order the correct address to be shipped to. Call in the purchase order to 262.784.3460 or 800.609.7967; or send us an email message.

Orders are shipped using USPS Priority Mail, USPS First Class Parcel or UPS.  

Ground shipping is used on all items. If overnight or second day air is required, contact us by telephone at 262.784.3060 or 800.609.7967 or send us an email message.

Oversized items are noted with extra freight charge symbol in the product store.

Shipping Costs:

Total Product Order             Shipping
        $0 - 4.99 $1.99
        $5 - 9.99 $3.99
    $10 - 19.99 $5.99
    $20 - 29.99  $7.99
    $30 - 49.99  $9.99
    $50 - 79.99 $11.99
  $80 - 109.99 $13.99
$110 - 149.99 $15.99
$150 - 199.99  $17.99
$200+  $19.99

 

Returns

If you are not completely satisfied with the product, call us at 262.784.3060 or 800.609.7967 within 21 days of the ship date to you. A Return Authorization Number (RAN) will be given to you for returning the product. Products must be received back in resalable condition and within 14 days of the RAN being given. Shipping cost to the buyer is not refunded.  Shipping cost for returning the product is the buyer's responsibility.

IMPORTANT: The following personal use product categories may have products which cannot be returned if removed from their original packaging or are noted as non-returnable on this site because of health reasons: Bathing, Help Drinking, Help Eating, Fall Prevention, Skin and Body Care, and Toileting.

If you receive incorrect, damaged or defective products, call us at 800.609.7967 within 7 days of the ship date to you. A Return Authorization Number (RAN) will be given to you for returning the product and further instructions. Any freight damage claim must be submitted to the freight carrier. Products must be received back within 14 days of the RAN number being given.

If the time frames mentioned above are exceeded, a restocking fee may be necessary.